Why Salesforce’s Agentforce is a Game-Changer for AI Engineering
Agentforce is a low-code/no-code platform for building autonomous agents
What is Agentforce?
Agentforce is a low-code/no-code platform for building autonomous agents. For example, customers can create customer service agents using natural language, and these agents can operate 24/7.
Why is it a Big Step?
In 1999, Salesforce revolutionized traditional software by introducing SaaS. Now, it's taking a groundbreaking step into AI with its Agentforce platform. AI agents are seen as the future of software.
Why Does It Matter to the AI Engineering Community?
We’re starting to witness the “There’s an AI agent for that” moment. The evolution of software applications will look like this:
On-prem Software → SaaS → AI Applications → AI Agents.
An AI agent can perform much more abstract tasks than an AI application. For example, you can delegate the task of planning a vacation. The agent can “think,” break down subtasks like booking hotels and flights, and then execute those tasks.
Is It Just Another Hype?
I believe there may be some hype, but the AI transformation in the application space is real. If companies like Salesforce, which have enterprise customers, find value in AI agents, we are moving closer to making it a reality.
Key Takeaway:
If you’re an AI engineer, you should know how to build AI agents. If you’re a startup, you should start focusing on building AI agents instead of traditional AI applications.